Glossary: Rezdy Application

Glossary

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Accountant (User Role). This role is ideal for individuals responsible for financial management and reporting, with full access to marketplace features, agents, reports, and relevant settings. However, they have restrictions on certain dashboard actions, inventory management, customer information, schedule management, selling online, integrations, and specific settings. Click here to learn more.

Affiliate link. This link is a URL shared with agents (resellers) in the marketplace that you can place on a website. The system assigns all orders made using an affiliate link to that particular agent. Click here to learn more.

Agenda. A list view of all product sessions and orders, starting from the day chosen on the calendar. Click here to learn more.

Agent. A business that resells a supplier's products as a secondary source of income or to provide a service to its customers. Click here to learn more.

Agent request. An agent (reseller) in the marketplace wants to establish a closer relationship with a supplier. Click here to learn more.

Availability. This feature allows you to set a maximum limit for a product's session, a resource, or an optional extra.

Blacklist (Agent). A way for a supplier to block an agent from viewing (and booking) their products in the marketplace. Click here to learn more.

Booking. See Order.

Booking Administrator (User Role). This role is for individuals responsible for comprehensive booking management, including tour search and booking, agent management, inventory control, order handling, customer information management, and schedule maintenance, providing them with extensive access and decision-making authority. Click here to learn more.

Booking Assistant (User Role). This role is for individuals who provide support in the booking process, with access to essential features, limited schedule control, and restrictions on performance tracking, inventory management, advanced scheduling, agent management, reports, selling online, integrations, and settings. Click here to learn more.

Booking button. A way to integrate a supplier's product(s) on a website.

Booking Date. This value is the date the system created the booking, whether online or internally. You can find this date throughout our reporting suite. Click here to learn more.

Booking fee. A percentage of the total cart value, attached to an online order, is either absorbed by the supplier or passed on to the customer.

Booking Manager (User Role). This role is for individuals responsible for comprehensive booking management and operations, providing them with essential access to features such as agent management, inventory control, order handling, and schedule maintenance, while imposing limitations on performance tracking, settings configuration, advanced email functionalities, reports, and integration management. Click here to learn more.

Bulk update. A way to update availability for all products over multiple days at a time. Click here to learn more.

Calendar. A page where suppliers create and manage sessions for their products. Click here to learn more.

Categories. A way to group and arrange products together.

Check-in. A status of customer attendance assigned to an order. There are several methods for setting this status, i.e., contactless QR code scan, using the manifest (and mobile app), or within an order.

Commission. A percentage (or net rate) of total revenue given to agents and resellers in the marketplace, as an incentive to resell supplier products. 

Company profile. A public-facing profile viewed by customers online, and also found within the Rezdy marketplace. Click here to learn more.

Confirmed. A status given to an order. Click here to learn more.

Custom conversion tracking. This feature is a piece of code inserted into the 'thank you' page when a customer completes a booking. Used with conversion tracking tools like Google Analytics. Click here to learn more.

Customer. The end consumer for a supplier, who will participate in a tour, activity, or experience. Click here to learn more.

Customer Payment. A section found within an order where payment types can be added by a supplier (manually) or the customer (automatically) when booking online.

Dashboard. A quick snapshot of business performance, shortcuts to the manifest, creating orders, actions requiring your attention, and other important logs. Click here to learn more.

External QR codes (Check-in). A QR code created/generated by a third-party system, which a supplier can then import into Rezdy. Click here to learn more.

Extras. An optional add-on or service that customers can purchase during the booking process. Click here to learn more.

Filters. A way to refine search results or clarify a particular view, page, or report.

Fulfilment Date. This value is the date of when your guests first attend or complete their experience with you. You can find this date throughout our reporting suite. Click here to learn more.

Gross Sales. This value is the sum of all sales during a time period (Total Items Sold x Original Sale Price = Gross Sales). You can find this value throughout our reporting suite. Click here to learn more.

Guest. See Customer.

Iframe. A method of embedding a website into another website, also known as an inline frame.

Internal order. An order created manually (internally) by a supplier or staff member of a supplier's Rezdy account.

Inventory. A menu item where suppliers can manage their products, categories, extras, resources, and more.

Invoices. A list of orders made by an agent (reseller), with a total commission either owed to the supplier or to the agent.

Manifest. A list view of guest information and bookings that you can schedule to attend on a particular day and participate in a tour, service, or activity.  Click here to learn more.

Marketplace. A platform through which suppliers and agents (resellers) can search, connect, negotiate, and trade with one another.

Marketplace rates. A category of supplier products shared with all agents and resellers in the marketplace at a fixed commission rate.

Negotiated rates. A category of supplier products shared with one (or more) agents in the marketplace at a negotiated commission rate.

Net Sales. This value is a sum that the system calculates by deducting discounts, vouchers, promo codes, FOC, refunds, and agent commissions from Gross Sales. You can find this value throughout our reporting suite. Click here to learn more.

No show. This value indicates the status of customer non-attendance assigned to an order. There are several methods for setting this status, e.g., via the manifest (and mobile app) or within an order.

Offline order. See Internal Order

Online order. An order created by an agent in the marketplace, or by a customer using a Rezdy booking form URL or widget embedded on a website.

Online travel agent. Also known as OTA, travellers can use OTAs to book everything they need for their trip, e.g., hotels, flights, and in-destination reservations such as tours, attractions, and activities.

Operator. See Supplier.

Order. A purchase of a supplier's product made by a customer online, an agent in the marketplace, or manually created by a supplier.

Order date. See Booking Date.

Owner (User Role). We intend this role for users who require complete, unrestricted access to all features of our application, granting them comprehensive control and authority over all aspects of its functionality. Click here to learn more.

Packages. An upselling opportunity is offered (at a discount) to customers booking online. Click here to learn more.

Participant. A person or group of people who will participate in a tour, activity, or experience.

Payment gateway. A merchant service provided by an e-commerce application service provider that authorizes credit card or direct payment processing for e-businesses and online retailers. Click here to learn more.

Payment type. The method of payment used to pay for an order, i.e., cash, credit card, or bank transfer.

Pending supplier. A status given to an order. Click here to learn more.

Pickups. A menu item where suppliers can manage pickup locations. Click here to learn more.

Pickup location. A place (and time) that the customer has selected for you to pick them up from. Customers select pickup locations during checkout, which the system lists in their order. Click here to learn more.

Product. A service, experience, tour, or activity offered (and operated) by tour and activity suppliers. Click here to learn more.

Promo code. A discount code you can use for promotions and packages. Click here to learn more.

QR code (Agent). Suppliers can share a QR code with agents in the Marketplace. Agents can display this QR code at their location, concierge desk, guest rooms, and dining areas. The guest can scan this code using a mobile device and be taken directly to the supplier's booking page. The system assigns all orders made using a QR code to that particular agent. Click here to learn more.

QR code (Manifest). A safe, contactless method for customer check-in. See Check-in.

QR code (Supplier). Suppliers can generate their own QR codes. This value can be a code for a specific product, a product category, or the main booking website (Rezdy URL). Click here to learn more.

Quantity. The minimum and maximum number of participants that can be selected by customers when booking a product.

Reports. A range of data and information relating to overall business performance that the system has captured in Rezdy.

Reseller. See Agent.

Resource (User Role). We have designed this role specifically for the Rezdy Mobile App (Manifest). If you have guides or drivers, and you want to give them access to their manifest while on the go, the Resource role is perfect. Click here to learn more.

Resources. A method of managing availability for product sessions created in the calendar. A resource can be a physical venue or room, a vehicle or equipment, or a guide or instructor. Click here to learn more.

Rezdy API. A way to allow custom web applications to communicate with Rezdy. Click here to learn more. 

Rezdy automated payment. A secure payment method on the marketplace (guaranteed by Rezdy). Transacted between a customer, supplier, and agent.

RezdyPay. Stripe powers Rezdy's merchant payment solution (payment gateway). Click here to learn more.

Schedule. A menu item that allows access to the calendar, manifest, agenda, and bulk update.

Sell online. A menu item allowing users to manage their (Rezdy) website settings, theme design, and booking form widget options.

Session. A way for suppliers to display a product's availability, pricing, start and end times to customers and agents online. Click here to learn more.

Staff (User Role). This role is ideal for individuals with limited access needs, primarily focused on supplier and agent management and schedule oversight, without extensive control over dashboards, inventory, orders, customers, agents, reports, selling online, integrations, and settings. Click here to learn more.

Supplier. A business selling and operating tours, experiences, activities, or transport services to customers (consumers).

Theme design. A page where suppliers can change the look and feel of the Rezdy booking widgets to fit their own branding.

Third-party apps. An application created by another company that has partnered with and works closely with Rezdy.

Users. Allows suppliers to invite and manage their staff by assigning specific user access roles. Click here to learn more.

Vouchers. A code that can be generated manually (by a supplier) or automatically by a customer when they purchase a product as a gift. Click here to learn more.

Webhook. A method that allows two web applications to communicate with each other. Click here to learn more.

Webmaster (User Role). This role is ideal for individuals responsible for website management, with limited access to integrations and user settings, and comprehensive control over website-related functionalities while having various restrictions. Click here to learn more.

Website (Rezdy). An out-of-the-box, ready-to-go website solution for suppliers without a website of their own. Click here to learn more.

Widgets. A way to integrate a supplier's product (s) on a website for customer booking. Click here to learn more.