Airbnb: Receiving customer messages in Rezdy

When a customer sends a message about their confirmed Airbnb order, Rezdy alerts you while you are logged in to your Rezdy account. You don't need to switch to Airbnb to know a message has arrived.

The notification bell

The notification bell icon sits in the top right corner of your Rezdy account. When you have unread messages, a number appears on the icon showing how many alerts are waiting.

Click the bell icon to open a dropdown showing a short snippet of your latest Airbnb messages. To read a message in full and respond, click the hyperlink in the notification — this takes you directly to the message thread in your Airbnb Host account.

Viewing all messages

To view all Airbnb message notifications in one place, go to the Notifications section of your Rezdy account and click the Airbnb Message tab. Each row shows a snippet of the message, the Airbnb order number, and the time it was received. Click any message to open the full thread in your Airbnb Host account where you can read and respond.

Not receiving notifications?

If you are not receiving Airbnb message notifications in Rezdy, you may need to reauthorise Rezdy's connection to your Airbnb Host account. To do this:

1. In Rezdy, go to your Airbnb channel.
2. Click the down arrow next to Manage Agent.
3. Select Re-authorise and follow the prompts.