How To Cancel an Order

Overview

This article will cover how to cancel an order and manually send a cancellation email to the Customer.

Cancelling an Order

• Click Orders
• Click an Order number

• Within the order page, click the current status at the top
• Select Cancelled
• Click the Save Order button

Note: Make sure the order is saved before sending an email to the customer.

• Once the order is saved, click Email
• Click send now for the Order Cancellation email.

Tip: If you also need to refund the customer payments, click here to learn more.