This article will cover how to cancel an order and manually send a cancellation email to the Customer.
Cancelling an Order
- Click Orders
- Click an Order number
- Within the order page, click the current status at the top
- Select Cancelled
- Click the Save Order button
Note: Make sure the order is saved before sending an email to the customer.
- Once the order is saved, click Email
- Click send now for the Order Cancellation email.
Tip: If you also need to refund the customer payments, click here to learn more.