How To Refund a Payment

Overview 

There are two ways to refund a customer:

1. Automatically within Rezdy: If your payment gateway supports refunds via Rezdy, a refund link displays next to the transaction within the order. The following gateways support refunds within Rezdy:
   • RezdyPay
   • Stripe
   • Square
   • Authorize.net
   • Beanstream
   • Braintree
2. Manually within your payment processor/merchant facility: Certain payment gateways require you to process the refund within their system. Once you do this, make sure to log a refund payment type within the Rezdy order.

Important: Only Owner, Booking Administrator, and Booking Manager users have access to refund payments within an order.

1. How to trigger a refund within a Rezdy order

Find the booking you want to refund:

1. Scroll down to the Customer Payment section.
2. Find the transaction you want to refund.
3. Click the Refund link.
4. Enter the amount you want to refund.
5. Click Refund Now.

Tip: Certain payment gateways require the initial payment to settle before you can trigger a refund in Rezdy. This period of time may take up to 24 hours.

Note: Once a refund is processed (or is pending), it cannot be cancelled or modified. Deleting the refund from the payment section of an order does not cancel the refund.

2. How to log a manual refund

Once you manually process the refund within your merchant facility, make sure to log a refund payment type within the Rezdy order:

1. Scroll down to the Customer Payment section.
2. Select Refund from the Payment type dropdown menu.
3. Optional: enter a Ref. number.
4. Enter the amount refunded.
5. Click the Save order button.

Frequently Asked Questions

I recently migrated from another gateway to RezdyPay. Can I trigger refunds for payments processed by my old gateway?

• Yes, if you used one of the following (refund supported in Rezdy) gateways: Stripe, Square, Authorize.net, Beanstream, or Braintree.