Reports: Transactions

Transactions report

The transactions report shows all payments used by your guests, for all orders, on a single page. You can apply several important filters like payment types (e.g., credit card or cash), payment date, customer name, and other important billing information, allowing for easy and quick payment reconciliation.

Note: Our update cycle runs every 3 hours.

Payment Type

This shows a breakdown of payment types that have been added to an order, e.g., Cash, Credit Card, and Refund.

Tip: Clicking on a specific payment type (above) will show only those payment types in the Supplier Order Payment Table below.

Supplier Order Payment Table

This shows a detailed breakdown of payments for the filtered selection. If there is no data available, then it will show N/A.

Tip: All sections can be sorted by clicking any of the headers, e.g., Payment Date. To download the full results, hover over each section and click the button.

Filters

You can apply the following filters to this report:

• Payment Date: This is the date when a payment method was added to an order, either online by your guests or internally by you and your staff.
• Order Number: Selecting one or more orders from the list will show only those orders.
• Order Status: Selecting one or more order statuses from the list will show only those statuses.
• Order Date: This is the date when the booking was created, online or internally.
• Fulfilment Date: This is the date when your guests first attend or complete their experience with you.
• Customer Name: This is the name of the main customer contact within an order.
• Payment Type: Selecting one or more payment methods from the list will show only those selections. 
• Payment Gateway Type: If the payment has been processed by a payment gateway, it will show here. This includes payments processed by mobile wallets, e.g., Google Pay.
• Internal Code: This will show various reference codes, either internally recorded or by a payment system. This filter is case sensitive, and a partial search is supported.
• Transaction Code: This will show various reference codes, either internally recorded or by a payment system. This filter is case sensitive, and a partial search is supported.
• Product Details: This allows you to filter by product name or code. This filter is case sensitive, and a partial search is supported.

More reports

• Overview report gives you a quick and simple snapshot of your business's overall performance.
• Revenue report will show you a total revenue breakdown by day, allowing you to drill down into a specific day.
• Channels report shows you a breakdown of total orders created by source, e.g., internally, online, or by Agent. 
• Products report will show a breakdown of total orders and overall performance of your products.
• Booking Lead Time report shows you how far in advance your customers are booking your products.
• Customer Demographics report provides all data and information about your customers. 
• Voucher Liability report will show a list of all vouchers issued and partially redeemed by your customers.
• Session Utilisation report will show the overall performance and value of your product sessions.

Note: If you need help with the legacy Sales - Orders report, click here. If you need help with the legacy Sales - Products report, click here.

Frequently asked questions

What is the difference between the legacy bank reconciliation report and the transactions report?

• The bank reconciliation report is connected to our system database, as we added more features to our application and more customers joined Rezdy; this caused a significant performance degradation. The transaction report is generated based on the transformed data in our data warehouse, which enhances the security, conformity, and quality of data, increases the power and speed of data analytics, and enables greater scalability for Rezdy and our customers.

Can I automatically export my reporting data from Rezdy to a 3rd party without manually logging in and exporting?

• No. But we are working on a new feature that will allow you to do this, and will communicate once it becomes available.

Why do I not see new or recent orders in the new reports?

• Our update cycle runs every 3 hours and takes approximately 10 minutes to complete.

The legacy reports show new orders, but why don't the new reports?

• The legacy reports is connected to live production databases, which means if you were to run a large report query; you would notice a considerable slowdown in the application (and potentially for other users).

What will happen to the legacy reports?

• We have no immediate plans to get rid of the legacy reports. They will remain active on the following plans: Foundation, Accelerate, and Expansion.