Reports: Channels

Channels report

The channels report highlights the sources of your bookings, including online by guests, internally by staff, or by reseller via the marketplace. Knowing this information can save you time and money when making marketing campaign decisions and shifting focus to a specific channel. By default, it shows the previous 7 days (including the current day).

Note: Our update cycle runs every 3 hours.

Channel

This column shows total bookings and overall revenue by source.

Tip: You can sort all sections by clicking any header, e.g., Booking Date. To download the full results, hover over each section and click the button.

Bookings

This column shows a breakdown of bookings relating to the selected filters.

Filters

You can apply the following filters to this report:

• Booking Date: This filter shows the booking creation date, whether online or internal.
• Fulfillment Date: This filter shows the date your guests first attended or completed their experience with you.
• Order Status: Select an order status from the list to show only that status.
• Channel: Selecting one or more channels from the list shows only those selections.
  • API: This channel is an order created by a third-party system, using an API connection.
  • Internal: This channel is an order created by a user, internally within Rezdy.
  • Marketplace: This channel is an order created by an agent, using Marketplace Rates.
  • Negotiated Rate: This channel is an order created by an agent, using a Negotiated Rate.
  • Online: This channel is for orders created online, using the Rezdy booking widgets.

• Agent Name: Selecting one or more agents from the list shows only those selections. 
• Payment Status: Select a payment status from the list to show only that status.

For example, you can filter for orders created (either online or internally) in the last 30 days.

Or, you can filter by orders for guests that will complete their experience in the next 14 days.

You can also combine Booking Date & Fulfilment Date to give you data on orders that were created within the last 30 days, and orders where guests will complete their experience in the following week.

More reports

• Overview report provides a quick and simple snapshot of your business's overall performance.
• Revenue report shows a total revenue breakdown by day, allowing you to drill down into a specific day.
• Products report shows a breakdown of total bookings and the overall performance of your products.
• Transactions report shows a breakdown of all payment methods used by your customers.
• Booking Lead Time report shows you how far in advance your guests are booking your products.
• Customer Demographics report provides all data and information about your customers. 
• Voucher Liability report lists all vouchers issued and partially redeemed by your customers.
• Session Utilisation report shows the overall performance and value of your product sessions.

Note: If you need help with the legacy Sales - Orders report, click here. If you need help with the legacy Sales - Products report, click here.

Frequently asked questions

Why am I not seeing new or recent bookings in my reports?

• Our update cycle runs every 3 hours and takes approximately 10 minutes to complete.

The legacy reports show new bookings, but why don't the new reports?

• The legacy reports are connected to live production databases, so if you run a large report query, you notice a significant slowdown in the application (and potentially for other users).

What happens to the legacy reports?

• We have no immediate plans to remove the legacy reports. They remain active on the following plans: Foundation, Accelerate, and Expansion.

Why is Rezdy building new reports?

• After receiving a ton of customer feedback, it was clear that our current reporting suite needed an overhaul. We set out to simplify our reports while empowering our customers to use the data we have to make business decisions through actionable reporting and insights.

Why did Rezdy choose these reports?

• We chose these reports for their simplicity and actionable nature. The base reports (Overview, Revenue, Channels, Products, and Transactions) help you understand sales information across a range of dimensions without needing to use multiple filters.
  We chose the new reports (Booking Lead Time, Customer Demographics, Voucher Liability, and Session Utilisation) specifically to leverage the additional data we have. These four reports shed further light on booking trends, customer information, financial liability, and the success of sessions.