How To Charge a Credit Card

Overview 

There are 3 ways to charge a customer's credit card within a Rezdy order:

1. Adding (and charging) a customer's credit card.
2. Charging a stored credit card;
   • This option is only available if your payment gateway allows credit cards to be stored, and the Store credit card? box is ticked within your Rezdy Online Payments page. If you cannot see this box, it means your gateway does not support this option.
3. Sending a payment request email to the customer.

Tip: If you need to add an external (or manual) payment to an order, click here to learn more.

1. Adding and charging a credit card

Log in to Rezdy and find the order you need to charge:

• Scroll to the Customer Payment section near the bottom.
• Tick the Add a credit card to this order box.
• Enter the credit card details.
• Tick the Charge credit card now box.
• Enter an amount to charge
• Click the Charge Now button

2. Charging a stored credit card

Log in to Rezdy and find the order you need to charge:

Note: This option is only available if your payment gateway allows credit cards to be stored, and the Store credit card? box is ticked within your Rezdy Online Payments page. If you cannot see this box, it means your gateway does not support this option.

• Scroll to the Customer Payment section near the bottom.
• Click Charge now for the stored credit card to be charged.

Within the Charge credit card window:

• Enter the amount to be charged.
• Click the Charge now using... button.

3. Send a payment request email to the customer

Log in to Rezdy and find the order you need to charge:

• Click Email located at the top right.
• Look to the Payment Request option and click send now

Tip: You can also setup 3 automated payment request emails to be sent at certain intervals before the tour/fulfilment date, click here to learn more.

Note: If there is no 'send now' option for the 'Payment Request'; check to see if the main customer contact within the order has a valid email address. Additionally, the 'Payment Request' option will only show for orders with an unpaid balance.