What Is an Order Status?

Overview

An order status is an easy, visual indicator that alerts you to bookings that require action. You set all statuses manually when creating internal orders, and the system sets some automatically for online orders. Order statuses also impact your online availability, calendar, and manifest in different ways.

Tip: Click here to learn how to change the status of an order.

New

This status is an open status set manually for internal use.

Note: This status does not affect your online availability, e.g., if you have 10 available seats and you create an order for 5 seats, your online availability remains 10.

On Hold

When using the Waiting List feature, all bookings are created as On Hold automatically and added to an internal waiting list for you to manage.

Note: Waitlist orders still incur the online booking fee unless you cancel the order. If the order remains in an On Hold status and you don't cancel it, the booking fee still applies. 

This status does not affect your online availability, e.g., if you have 10 available seats and you create an order for 5 seats, your online availability remains 10.

Pending supplier

If you have set Confirm bookings to manual or Start manual/Start automatic options in the Scheduling tab of your products, then all orders are created as Pending Supplier by default. The order status your guests receive in email notifications says Pending.

Note: This status affects your online availability, e.g., if you have 10 available seats and you create an order for 5 seats, your online availability remains 5.

Pending customer

This status is used internally and manually changed within an existing order. The order status your guests receive within email notifications says Pending.

Note: This status affects your online availability, e.g., if you have 10 available seats and you create an order for 5 seats, your online availability remains 5.

If you are using Flywire as your payment gateway and your guests choose Bank Transfer as their payment method at checkout, their booking is marked in Rezdy as Pending customer.

Confirmed

If you set Confirm bookings to Automatic in the scheduling tab of your products, the system automatically creates all online orders as Confirmed.

Note: This status affects your online availability, e.g., if you have 10 available seats and you create an order for 5 seats, your online availability remains 5.

Cancelled

This status is only set manually by you or your staff when a customer requests a cancellation.

Note: This status releases the reserved seats/quantities and restores availability.

Abandoned cart

If you use a payment gateway that redirects your guest to complete their purchase within the payment gateway portal, e.g., PayPal, and the guest does not complete their purchase, the system creates their order within Rezdy as Abandoned cart.

Inside these orders, at the bottom within the Recent Actions section, you find the details of what the guest was trying to book. You find their contact details in the order, allowing you to reach out to the guest to offer further assistance to complete their order.

Tip: You can also enable specific users to receive an email whenever a guest does not complete their purchase after being redirected. You can find this method within the user profile page.

• This status does not affect your online availability, e.g., if you have 10 available seats and you create an order for 5 seats, your online availability remains 10.
• This status is not available on the legacy Starter plan.