Checklist for Working With Online Travel Agencies

Edited October 29, 2025 22:06

Overview

Online Travel Agents (OTA's) are one of the best ways to increase your bookings. Your setup must be compatible with theirs before you try to set up the connection.

Set up your products so they're OTA-friendly. Keep scrolling to learn more.
Create and share negotiated rates. Click here to learn more
Search for and add the Agent in Rezdy. Click here to learn more
Contact and register an account with the Agent to start the connection process.
Establish a commercial agreement with the Agent
Set up products within the Agent account.
Map products within the Agent account to Rezdy.

Automatic Confirmation

Under Booking Confirmation, it should be set to 'Automatic'. Any other setting is not recommended for most OTA's.

Scheduling settings for a bike tour product showing fixed dates, limited availability, and automatic booking confirmation.

Turn off the waitlist

Our waitlist feature is not compatible with OTA bookings. If the waitlist is left enabled, it may result in overbookings when customers book through channels like Viator or GetYourGuide.

To prevent this, please ensure the waitlist feature is turned off for any products connected to OTAs.

Availability settings section with an option to enable or disable the waiting list feature for a product.

Consistent Pricing

Your pricing options need to be consistent between both platforms; whatever you have set up in Rezdy needs to match exactly what is in the OTA.

Product setup showing bike tour pricing by person with adult and child rate options displayed in booking selection.

Matching Pickup Addresses

Your pickup details must be consistent across both platforms. Ensure that the pickup addresses entered in Rezdy match those in your OTA accounts, character-for-character. Even slight spacing, punctuation, or capitalisation differences can prevent the pickup location from syncing correctly.

pickup list showing locations, addresses, and times for Inverness Bus Station, The Glen Mhor Hotel, and Inverness Railway Station, with the Glen Mhor Hotel address highlighted in green.

Consistent Start Times (where possible)

It's beneficial to have consistent times, if possible, with your setup. Due to the way some OTA's pull session times from Rezdy, it can display in a confusing manner on their side.

Good Example Calendar view displaying daily tour sessions at 9:00 AM with 10 spots available for each day.

Bad Example

Calendar showing varied session times throughout the week with 10 available spots per time slot.

Note: It's recommended that your product has at least 6 months of availability.

Future changes to product or session structure

Once connected, it is highly recommended that you reach out to your OTA Destination Manager/Customer contact directly prior to any changes to your product structure. Changing your product structure could possibly break the mapping and cause bookings to fail.

Changes include, but are not limited to:

Adding/Removing/Updating ticket types (e.g., Adult, Child, Infant, etc.)
Adding/Removing/Updating tour options (e.g., 9 AM departure, 2 PM departure, etc.)
Updating availability type between Freesale & Limited availability