How To Set Up RezdyPay (Automated Payments)

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Jordan Platz
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Overview

Before you get started, make sure to have the following information with you:

  • Bank account details, including name, routing/BSB number, and account number.
  • To confirm your identity, you'll need one government-issued form of ID. Depending on your location, you can select one of the following:
    • Passport
    • Driver's license
    • Identity card

Note: RezdyPay (v2) is only available to operators trading in AUD, USD, CAD, NZD, GBP, or EUR currencies.

 

RezdyPay 3-Step Onboarding

1. About your business

Select the type of entity.

RezdyPay setup screen prompting users to select their legal entity type for business verification.

2. Personal details

Fill in your personal details.

RezdyPay verification form requesting personal details including name, email, birth date, and address.

3. Business details

Complete business details.

RezdyPay business details form for selecting industry and providing a business website.

Note: If you need to enter a business description manually, you can click the add a product description instead link.

 

Verifying Your Identity

The final step is verifying your identity by selecting one valid government-issued ID.

Important: During the identity verification process, you are asked to provide one of the forms of ID listed above. You can take a picture (must be color) of the entire document; screenshots are not allowed. JPG, JPEG, or PNG format only.

Click the Update button

RezdyPay verification summary showing pending business verification and account representative update option.

Click the Start button

RezdyPay verification screen instructing the user to start identity verification with a valid ID.

Choose one of the ID types

RezdyPay ID verification prompt showing error for unverified identity and options to upload government-issued ID.

Note: The ID selections depend on your country location.

 

Provide Bank Account Details

Once you have completed the onboarding process, you are redirected back to Rezdy to provide your bank account details.

  1. Enter the Account Holder Name.
  2. Enter your bank account details.
  3. Agree to the Rezdy Terms of Service.
  4. Click the Save button.

Form for submitting bank account details including account name, BSB, and account number with terms agreement checkbox.

 

Set Up Pending Verification

After you provide your bank account information, your setup is verified, and you are notified via email once it's done. This process can take up to 4 business days to complete.

RezdyPay confirmation screen showing setup pending verification status with no further action required.

 

Further Information Required?

If you have not yet verified your identity by uploading a valid form of government-issued ID, you find a Further Information Required message.

  1. Click the Add Information button.
  2. Complete the identity verification process. Click here to learn more.

RezdyPay message indicating additional information is required to complete account setup.

 

Frequently Asked Questions

Does setting up RezdyPay for Automated Payments replace or change my current payment gateway?

  • No. Your payment gateway (Settings > Payments) continues to process payments for direct bookings.

How secure is RezdyPay?

  • RezdyPay meets (and exceeds) the most stringent industry standards for security. Stripe is also audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the highest level of certification available. You can learn more about the technical details of Stripe’s secure infrastructure at: https://docs.stripe.com/security/stripe

How long does the setup process take?

  • The account verification process can take up to 4 business days. In case of any issues, you are notified via email.

How am I notified of any required actions?

  • If any action is required, you are notified via email.

Why do I see a 'Further Information Required' message?

  • This means you still need to verify your identity. Click the Add Information button to verify your identity. Click here to learn more.

I have completed my setup. How do I change or update my connected bank account?

Have more questions? Submit a request
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