How to Email a Customer Within an Order

Overview

Keep your customers updated, and safeguard against no-shows by sending booking confirmations, reminders, and details of any pick-up times and locations.

How to send an email to a customer

• Within an order, look to the top-right and click Email.
• Select from the list of emails:
  • Send now: This will trigger the email to be sent to the main Customer contact
  • Customise: This will allow you to add a CC or BCC email, and also allows you to edit or add to the default email template. Click here to learn more about email template configuration.
• Simple Email: This will allow you to send a custom email.

Note: If you cannot see a "send now" option, this is because the main customer contact is missing an email address. Click here to learn more.