How To Send a Confirmation Email to a Customer

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Jordan Platz
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Overview

The system automatically sends a booking confirmation email for all online orders. However, for internal orders, you need to send emails manually.

 

How to send a confirmation email to a customer

Within an order:

  1. Click Email.
  2. Select send now for the Order Details email.

Note: If the 'send now' option is missing from the email dropdown, this means the main customer contact does not have an email address.

An order management screen showing an expanded Email menu with options like Order Details, Payment Receipt, and multiple send now links highlighted.

 

Tip: Clicking the customise button lets you customise the confirmation email before you send it.

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