How To Refund a Payment

Overview 

There are two ways to refund a customer:

1. Automatically within Rezdy: If your payment gateway supports refunds via Rezdy, a refund link will display next to the transaction within the order. The following gateways support refunds within Rezdy:
   • RezdyPay
   • Stripe
   • Square
   • Authorize.net
   • Beanstream
   • Braintree
2. Manually within your payment processor/merchant facility: Certain payment gateways require you to process the refund within their system. Once you have done this, make sure to log a refund payment type within the Rezdy order.

Important: Only Owner, Booking Administrator, and Booking Manager users have access to refund payments within an order.

1. How to trigger a refund within a Rezdy order

Find the booking you want to refund:

1. Scroll down to the Customer Payment section.
2. Find the transaction you want to refund.
3. Click the Refund link.
4. Enter the amount you want to refund.
5. Click Refund Now.

Tip: Certain payment gateways require the initial payment to be settled before you can trigger a refund in Rezdy. This period of time can take up to 24 hours.

Note: Once a refund has been processed (or is in a pending status), the refund cannot be cancelled or modified. Deleting the refund from the payment section of an order does not cancel the refund.

2. How to log a manual refund

Once you have manually processed the refund within your merchant facility, make sure to log a refund payment type within the Rezdy order:

• Scroll down to the Customer Payment section.
• Select Refund from the Payment type dropdown menu.
• Optional: enter a Ref. number.
• Enter the amount refunded.
• Click the Save order button.

Frequently Asked Questions

I have recently migrated to RezdyPay from another gateway. Can I trigger refunds for payments processed by my old gateway?

• Yes. If you were using one of the following (refund supported in Rezdy) gateways: Stripe, Square, Authorize.net, Beanstream, or Braintree.