Why Is My Session Unavailable or Full When I Still Have Availability?

Overview

There are 2 reasons why a session may show as fully booked when you still have availability:

1. You set the product to private.
2. You set the resource to private.

1. The product is set to private

If you select Private tour or Private charter as the product type, all sessions you create for this product can accept only a single booking.

Solution: Choose another product type and save the product.

Note: If the system assigns a resource to a private product's session, it becomes private once someone books it, blocking other product sessions that use the same resource.

Additionally, the Custom product type has an extra checkbox at the bottom of the details tab. If you tick this checkbox, the product becomes a private tour/charter.

Solution: Untick the Private tour / Charter box, then save the product.

2. The resource is set to private

You can configure resources to suit 3 different scenarios (you can read more about it here):

1. Shared: The system continually shares capacity across all sessions as customers make bookings.
2. Shared (non-private): The system shares capacity until a customer makes a booking, then blocks all other sessions while allowing the booked session to fill capacity.
3. Shared (private): The system shares capacity until a customer makes a booking, then blocks all sessions, including the session that the customer booked.

Solution: Tick the 'Availability can be shared between bookings' box, and save the resource.

Manually update the affected sessions

Once you reconfigure the product and/or resource to be non-private, the final step is to manually update all affected sessions. Updating forces a recalculation and makes the session available once again.

You can update by editing the affected session and clicking the Save session button at the bottom of the page.