Product: Messages tab

Overview

This tab lets you add product-specific information to the confirmation, reminder, follow-up, and payment request emails. This tab is also where you enable SMS alerts for both you and your booking customers.

Tip: If you want all products to have the same information within these emails, configure each email template separately.

Notifications

Emails:

• Add information to confirmation emails - Tick this box to include product-specific information in the confirmation emails. The system adds this information to the default information within the Confirmation email template.
• Add attachment to emails - Tick this box and upload any product-specific attachments. If you also add an attachment to your Confirmation email templates, your customers receive both attachments.
• Also send supplier notification email to these recipient(s) - Tick this box for other staff in your company to receive the Supplier notification email when customers book this product. To add multiple emails, separate each email with the ';' character, e.g., john@doe.com; tony@doe.com.
• Show a QR Code for each Participant:
  • Show a Rezdy-generated QR Code for each Participant - Tick this box to display a QR code for each of your Participants.
  • Show an external QR Code for each Participant - Tick this box if you use a 3rd-party or POS system to generate and scan QR Codes for each participant. Click here to read more.

SMS:

• Send me an SMS when I get a booking - Tick this box to receive an SMS each time a customer books this product online. The system sends the SMS to the Mobile Number defined within your Edit My Profile page.
• Send an SMS to the customer to confirm their order - Tick this box to have your customers receive an SMS after they complete their online booking.

• $0.09 per SMS sent to the United States and Canada.
• $0.19 per SMS to Australia and New Zealand.
• $0.29 per SMS to other countries.

Note: We add SMS fees to your monthly subscription charge. SMS only supports Notifications, Reminders, and Follow-ups.

Reminders

Email

• Ticking any of the email options (only) enables reminders to send for this product. These reminders follow the settings of each reminder email template, which you find in Settings > Emails > Email Templates.

• Optional: You can also click the Customise button to customise the message and/or the number of days/hours for a specific product.
  1. Set the number of Days/Hours before the session start time.
  2. Enter the reminder message.

SMS

1. Tick the Send a reminder SMS to the customer box.
2. Enter the number of Hours/Days/Minutes before the session start time.

Followups

Emails

• Ticking any of the email options (only) enables follow-ups to be sent for this product. These emails follow the settings of each follow-up email template, which you find in Settings > Emails > Email Templates.

• Optional: You can also click the Customise button to customise the message and/or the number of days/hours for a specific product.
  1. Set the number of Days/Hours after the session end time.
  2. Enter the follow-up message.

Important: TripAdvisor no longer allows capturing email reviews previously included in the Review Express offering. Click here to learn more 

SMS

1. Tick the Send a follow up SMS to the customer box.
2. Enter the number of Days/Hours/Minutes after the session end time.

GDPR compliance & marketing emails

Our follow-up and marketing emails comply with GDPR requirements. If you enable GDPR Compliant emails and your customers do not tick the box to receive marketing emails at checkout, the system will not send follow-up emails.

Tip: Click here to learn more about setting GDPR, privacy policy, and terms and conditions.

Payment Request

Emails

1. Tick the Automated Payment Request boxes. This setting enables the product to send an automated payment request email using the main template settings. Click here to learn more.
2. Click the Customise button to configure product-specific settings.
3. For the requested amounts, select between: 
   • Percentage of order total amount: Allows you to request a percentage of the order total. For example:
     • 50 requests 50% of the total remaining balance of the order, regardless of any previously made payments. 
     • 100 requests 100% of the total remaining unpaid balance of the order, regardless of any previously made payments.
   • Fixed amount per order: Allows you to request a specific dollar amount for the order total. Enter a specific dollar amount, which must be a whole number, e.g., 50.
4. For the requested date, select between:
   • Days before tour date: This setting triggers an email X days before the tour/activity.
   • Days after order date: This setting triggers an email X number of days after a customer makes a booking.
   • Specific date: This setting triggers an email on the specified date and uses the Coordinated Universal Time (UTC) Timezone.

Note: In the above example, this product has 3 automated payment request emails sent. Requests 1 and 2 use each of the main template settings; however, Request 3 uses the product-specific settings.