How To Track Email Delivery in Rezdy

Overview

The email logs page will contain all emails sent from your Rezdy account. The following statuses can be found here:

• Delivered - the email has been successfully delivered to the recipient's email address.
• Opened - the email has been opened by the recipient.
• Clicked - a link within the email has been clicked by the recipient.
• Dropped - an email can be dropped for several reasons. Keep scrolling to learn more.
• Bounced - an email can bounce for several reasons. Keep scrolling to learn more.

Improve email deliverability

If your customers inform you that your emails are falling into spam/junk folders or are completely blocked (due to DMARC policies), you can set a Rezdy-owned domain as your 'From' email address. This will ensure your emails are being delivered to your customers' inboxes.

Click here to learn more

How to view the status of a bounced or dropped email

• Click Settings.
• Select Emails.
• Click Email Logs at the top.
• Find the email and click on a status, e.g., Bounced, to view the delivery message.

Note: You must be an Owner user to access the Settings > Email Logs page.