Reports: Commission Payouts

Overview

This report shows detailed information for all the automated commission payments for sales you made as a reseller within the Marketplace.

Commissions payouts report

• Click Reports.
• Select Commission Payouts.
• Filters - The commission payouts report has the following filters:
  • Order Number: Search by order number.
  • Payout Status: Search by payout status i.e. PENDING.
  • Order Fulfilment At: This is the date of guest attendance or travel for the order.
  • Order Created At: This is the date of when the order was created, either online or internally.
  • Payout At: This is the date of commission payout.

Frequently Asked Questions

When are commissions automatically paid?

• Commission payout is initiated 14 days after the fulfilment date of a booking, or in other words; 14 days after the mutual guest has completed their experience. If the booking does not have a fulfilment date; commission payout will be 14 days after the booking was created.

Is there a minimum amount for commission payouts?

• Yes, there is a $10 minimum withdrawal amount.

How will my available commissions be paid out, as a lump sum or as separate payments?

• Any available commissions will be paid out every 6 hours. For multiple orders, once commissions are available, these will be transferred as a lump sum.

If I currently have Payoneer connected and I have commission funds above or below the withdrawal amount, what happens when I disconnect and reconnect to the Automated Commission payouts?

• All funds will simply be transferred to Stripe, and will follow the new automated payout rules i.e. Every 6 hours, 14 days after order fulfilment and $10 minimum withdrawal amount.

Are there any fees or charges for a commission payout?

• No. There are no fees or charges to transfer commissions to your designated bank account.

Does Rezdy take or charge any fees?

• Yes. We charge 2% of the gross sales price to cover payment processing, holding and distributing funds to all involved parties i.e. Mutual guest, Operator, and Reseller.