Product: Booking Info tab

Overview

The booking info tab allows you to set up fields and questions for your customers to complete upon checkout e.g. contact details, meal preferences, heights/weights and many more.

Ask once per order

This tab is used to obtain information about the person who is making the booking, this will include contact and billing information.

Ask for each Participant

This tab is used to obtain information specific to your participants, including dietary requirements, ages, and any other participant specific information.

Mandatory: Online Orders & Agent Orders

You also have the option to make certain questions mandatory (to answer), to both your customers and resellers booking through the Marketplace.

Tip: Making too many questions mandatory might make the checkout process difficult for your customers.

Custom fields

If you cannot find a default question that suits your business requirements, you can always create your own by using Custom fields. There are several options, below are examples of how they appear online:

Text - allow your customer to provide their own answer

List - allows your customers to choose from several answers that you provide

Checkbox - have your customers check a box as an answer to a question.

Multi-line text - allow your customers to provide an extended answer.

Inline text (read-only) - allows you to create a text header or statement that is read-only.

Multi-Line text (read-only) - Allows you to create a read-only header as well as a body of text.

Hidden Field (read-only) - This value will be visible in reports, but will not appear to customers or staff creating orders.

Internal Orders VS Online Orders

Custom fields also allows you to set if a question will be public, or internal only.

• Online Orders: Tick this box if you want the question viewable both internally and publicly
• Internal Orders: Only tick this box if you want the question viewable internally online.