The Booking Info tab is where you set up questions for your customers to answer during the online booking process.
Ask once per order
This tab is used to obtain information about the person who is making the booking, this will include contact and billing information.
Ask for each Participant
This tab is used to obtain information specific to your participants, including dietary requirements, ages, and any other participant specific information.
Mandatory: Online Orders & Agent Orders
You also have the option to make certain questions mandatory (to answer), to both your customers and resellers booking through the Marketplace.
Tip: Making too many questions mandatory might make the checkout process difficult for your customers.
If you cannot find a default question that suits your business requirements, you can always create your own by using Custom fields. There are several options, below are examples of how they appear online:
Text - allow your customer to provide their own answer
List - allows your customers to choose from several answers that you provide
Checkbox - have your customers check a box as an answer to a question.
Multi-line text - allow your customers to provide an extended answer.
Inline text (read-only) - allows you to create a text header or statement that is read-only.
Multi-Line text (read-only) - Allows you to create a read-only header as well as a body of text.
Hidden Field (read-only) - This value will be visible in reports, but will not appear to customers or staff creating orders.
Internal Orders VS Online Orders
Custom fields also allows you to set if a question will be public, or internal only.
- Online Orders: Tick this box if you want the question viewable both internally and publicly
- Internal Orders: Only tick this box if you want the question viewable internally online.