You have tours to organise, guests to meet, and a business to run. We'll notify you in the case of disputes and inform you of what actions to take and what information to provide.
Managing Payment Disputes
Important: When creating Internal orders, we strongly recommend using automated Payment Request emails, as this will greatly help to combat chargebacks and disputes. Click here to see how to send Payment Requests to your customers.
Our team will reach out to you directly when a new dispute occurs. To help this procedure run smooth and quick, we recommend you keep a copy of the following documents (if possible):
- Customer communication
- Customer signature
- Duplicate charge documentation
- Refund and cancellation policy
- Service documentation
- Shipping documentation
- Credit voucher
- Government order
- Terms disclosure
Frequently Asked Questions
How will I know when a new dispute occurs?
- Our Disputes Management team will reach out to you directly with all details and information required to take the necessary steps.
How will I know if a dispute has been won or lost?
- Our Disputes Management team will reach out to you directly with the outcome.