This article will walk you through updating the status of an Order, and optionally sending an email to the customer alerting them to any changes.
Tip: Click here if you want to learn more about each of the Order statuses.
Updating the Status of an Order
- Click Orders
- Click an Order number
- Within the Order, click the current status located at the top
- Select another status
- Click the Save Order button
Note: All changes and updates to a customer order will not automatically send an email to your customer alerting them of these changes. Keep scrolling to see how to manually send an email to the customer.
Optional: Send an email to the Customer
- Within an Order, click Email
- Select one of the emails, and click send now. For example, to alert the Customer of a status change to their Order, send the Order Details email.
Important: Ensure you save the order first before triggering any of the emails, this way the Customer will see any changes you've made to the order.