Recently there was a disruption with our Authorise.net integration that caused a series of Invalid Orders to be recorded, here is what needs to be done to correct it.
1. Login to your Rezdy account (https://app.rezdy.com/) and goto "Orders". Enter Order Number in the search box and click "Search". Click on the Order Number link to expand it for more details.
2. Scroll down to the bottom of the page to go to "Customer Payment" and remove a payment link by clicking on the 'x' button. Click on "Save" to update the order.
3. Click on "Email" button at top-left corner to open a list of emails. Send a "Payment Request" email to the customer to let him customer know that their payment hasn't been gone through and they have to pay again.
Important Note: "Send Now" option will send a default email straight away. Clicking on "More Option" will allow you to add details in the email.
Note: If the booking date was in the past, you may still try to get money by sending a payment request email (Using the same steps above).