How to set up confirmation emails

Overview

There are 2 confirmation email templates that you can customise:

1. Online Booking Confirmation: this email is automatically sent to your customers once they have completed their online booking.
2. Order Details: this email is manually sent to your customers, within the order page.

This article will show you how to update the introduction and conclusion text. If you want to learn about all sections of the email templates including how to show/hide logo's, item, payment summaries, and colour themes; click here to learn more.

Introduction Text

This text will make up the main welcome and body of the confirmation emails for all products.

Note: If you need to add product specific information to your email confirmations for one or two products, click here to learn more.

• As you enter text, you will see a live preview of the most recent booking.
• The rich text editor will allow you to add formatting and links.

Tip: keep scrolling to learn how and where to use the Personalise shortcodes.

Conclusion Text

This text will make up the signature of the email templates.

• As you enter text, you will see a live preview of the most recent booking.
• The rich text editor will allow you to add formatting and links.

Tip: keep scrolling to learn how and where to use the Personalise shortcodes.

How to use the Personalise shortcodes 

These shortcodes will be replaced with unique Order, Customer, and Company information. For example {{COMPANY_NAME}} will be replaced with the Company Name within your Settings > Edit My Profile page.

The codes can be used in the Introduction Text, Conclusion Text, email body and Subject sections of the email templates.