How To Set Up Confirmation Emails

Edited August 23, 2024 16:29

Overview

There are 2 confirmation email templates that you can customise:

Online Booking Confirmation: This email is automatically sent to your customers once they have completed their online booking.
Order Details: This email is manually sent to your customers, within the order page.

This article will show you how to customise the email subject, update the introduction and conclusion text. If you want to learn about all sections of the email templates including how to show/hide logo's, item, payment summaries, and colour themes; click here to learn more.

Improve email deliverability

If your customers inform you that your emails are falling in to spam/junk folders, or completely blocked (due to DMARC policies), you can set a Rezdy owned domain as your 'From' email address. This will ensure your emails are being delivered to your customers' inbox.

Click here to learn more

Customise the email subject

By using the shortcodes, you can personalise the subject line of your confirmation emails to better suit your business brand.

For example:

 Hey {{CUSTOMER_FIRST_NAME}}, Thanks for booking with {{COMPANY_NAME}}! Your order {{ORDER_NUMBER}} is now {{ORDER_STATUS}}.

will look like:

Hey John, Thanks for booking with Sydney Walking Tours! Your order RZ00231 is now Confirmed.

Click here to learn more about the personalise shortcodes.

Introduction text

This text will make up the main welcome and body of the confirmation emails for all products.

As you enter text, you will see a live preview of the most recent booking.
The rich text editor will allow you to add formatting and links.
Check the Attach a file to this email box
- Drag and drop a file or Select a file.

Note: If you need to add product specific information to your email confirmations, click here to learn more.

Conclusion text

This text will make up the signature of the email templates.

As you enter text, you will see a live preview of the most recent booking.
The rich text editor will allow you to add formatting and links.

How to use the personalise shortcodes

These shortcodes will be replaced with unique Order, Customer, and Company information. For example {{COMPANY_NAME}} will be replaced with the Company Name within your Settings > Edit My Profile page.

The codes can be used in the Introduction Text, Conclusion Text, email body and Subject sections of the email templates.

{{ORDER_NUMBER}}	will display the order number e.g. R450D93
{{ORDER_STATUS}}	will show the status of the order, e.g. CONFIRMED
{{ORDER_STATUS_HELP}}	will display information depending on the status of the order. For example, a booking in an ON HOLD status will display "Your Order is not confirmed, you have been placed in the waiting list. Please wait for confirmation"
{{ORDER_AMOUNT_DUE}}	shows a balance owing, if Order is full paid it will show AUD0.00
{{ORDER_PAYMENT_LINK}}	displays a payment request link allowing the customer to pay remaining balance.
{{CUSTOMER_FIRST_NAME}}	will show the customer's first name.
{{CUSTOMER_LAST_NAME}}	will show the customer's last name
{{CUSTOMER_EMAIL}}	will show the customer's email
{{CUSTOMER_NAME}}	will show customer's full name
{{COMPANY_NAME}}	will show the Company Name within your Settings > Edit My Profile page
{{COMPANY_URL}}	will display your website URL
{{COMPANY_EMAIL}}	will show the Email within your Settings > Edit My Profile page
{{COMPANY_PHONE}}	will show the Phone Number within your Settings > Edit My Profile page
{{COMPANY_ADDRESS}}	will display the Business Address within your Settings > Edit My Profile page
{{PRODUCT_NAME}}	will display the name of the product booked
{{PRODUCT_URL}}	will show the direct product URL
{{PRODUCT_IMAGE_URL}}	will show the direct product image URL
{{PRODUCT_DESCRIPTION}}	will display the product's brief description
{{PRODUCT_TERMS}}	will display the product's specific terms and conditions
{{COUPON_CODE}}	if a promo code has been used, it will display