Reserve with Google & Rezdy Integration Checklist
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Important: Google has decommissioned Reserve with Google, and replaced it with Google Things to do.
This article contains a checklist of Rezdy account and product requirements. You must meet all of the below requirements in order for your product pricing and availability to appear on Reserve with Google.
- Click here for a full list of supported & not supported Rezdy features
- Click here for an FAQ on common Google/Rezdy issues
Business Settings Checklist
1. Supported Countries
Your business location must be in one of the supported countries. The following link contains a list of countries supported by Reserve with Google. Click here to learn more
2. Rezdy Automated Payments Enabled
The Reserve with Google integration requires Rezdy Automated Payments, which means you get paid instantly for all bookings made on Google Maps.
Important: Rezdy Automated Payments is only available to operators using AUD, USD, NZD, CAD or EUR currencies. Click here to see how to set up Rezdy Automated Payments
3. Business Address Correctly Entered
Google will attempt to use this address and match it against your business listing.
Note: Google only supports one main address, and must be the Supplier's address. Street, City and Country need to be completed.
- Click Settings.
- Click Company Profile
- Scroll down and update the Business Address.
- Click Find address
- Click Save Company
Product Settings Checklist
One or more of your products must meet all of the below requirements and have consistent dates with availability for at least the next 30 days.
Important: You must be the operator (Supplier) of the services advertised and provided.
1. Product Type
All product types are supported except for:
- Merchandise
- Rental
- Gift Card
- Transfer, Shuttle or Flight with a Return Product configured
2. Product Details - Pricing
All product pricing is supported except for:
- Per Day
- Per Hour
- Per Minute
- Group Pricing
- If the price exceeds $1000 USD
Note: the prices you advertise on the Marketplace should match the prices you advertise directly on your own website.
3. Product Scheduling
- Dates available must be either Fixed dates & times or Any date - Accept enquiries for any date
- Waiting list must be disabled
- Confirm Bookings must be set to Automatically
Can I remove my products from Google Maps?
Yes. Click here to open the Google Marketplace profile
- Click the drop-down arrow
- Click Blacklist Agent
Frequently Asked Questions
Why is my business not listed on Google maps?
- Google does not support P.O. boxes.
- You must be the operator (supplier) of the services advertised and provided.
- The address entered must be the actual business address.
- The prices you advertise on the Marketplace must match the prices you advertise directly on your own website.
- The address you have entered is matched to more than one listing in Google.
- The name of your business did not match Google's records.
- The business address did not match due to misspelling, make sure your address is correct.
- The address in Google is not the same as the address of the experience.
- The address is not listed with Google, you can create a listing through their business page here.
Can I improve the ranking of my business listing?
- All search results are organic and text specific. Currently, there is no option to 'pay' to be ranked higher in search results on Google maps.
I have updated my price in Rezdy, but the price has disappeared from Google
- Prices are linked to products in Google, and products can only be updated once a day. The price changes in Rezdy will delete the record in Google soon after change is made, it will then be updated during the daily service feed.
I have updated my availability in Rezdy, when is the update reflected in Google?
- Availability changes are pushed to Google at the time of update, either from a manual update in Rezdy or an online booking. Google will then process this update in real-time, this could take anywhere up to 5 minutes.
I have created sessions in my Rezdy calendar months in advance, why can't I see this in Google Maps?
- Google will only show the next 30 days worth of availability.
I have a maximum quantity/availability of (for example) 20 in Rezdy but Google only shows 10
- Google will only display a maximum of 10 spots available per price option. If the customer needs to book more than 10 Adults, they need to make 2 bookings.
I have created a new product in Rezdy and added it to my Marketplace rate, when will this be reflected in Google?
- Rezdy provides a feed update once a day to Google, new products should appear on Google within a 24 hour period.
I have an existing product in Rezdy, I've added it to my Marketplace rate, when will this be reflected in Google?
- Rezdy provides a feed update once a day to Google, new products should appear on Google within a 24 hour period.
It has been over 24 hours and my product still does not show on Google, what can I do?
-
- Refer to the Google/Rezdy Product Checklist settings to see if the existing set up is supported for this integration. If your product matches the requirements, please contact our support team by clicking here.
The departure points for my products shows a start time of 00:00, can I change this?
- Yes. The time 00:00 is being picked up from calendar sessions created as "All Day". If you want Google to display the actual start time, you simply need to update your calendar sessions with the actual times for all of your products.
The start time on Google for my product is not matching the Rezdy session time, how can I correct this?
- This is usually caused by mismatching timezones. The timezone settings within your Rezdy account (Settings > Regional Settings > Timezone) must match the timezone settings within your Google Business listing account.
Important: Changing your timezone in your Rezdy account will update the start time of your sessions to match the corresponding start time in the new timezone.
The customer has contacted me about cancelling their order, what do I do?
- On the confirmation sent by Google to the customer with each booking, it highlights that customers must contact the supplier direct for any cancellations
- If the order is to be cancelled, supplier will need to login to their Rezdy account and cancel/refund on the order section of their Rezdy account.
I have one Rezdy account with multiple products that start from different locations e.g. multiple cities/countries, why are they all listed under the one location in Google Maps?
- The Business Address in Rezdy is used to match the business location on Google Maps. This means for every Rezdy product that you enable in your Marketplace Rate, will appear under the one business listing in Google Maps.
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