How To Connect to Trip.com Group

Overview

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. They have an extensive hotel and flight network consisting of more than 1.1 million hotels and flights from over 510 airlines covering 3,400 airports in 220 countries and regions around the globe.

Tip: We recommend that you read our guide on making sure your Rezdy setup is OTA friendly. Click here to learn more.

1. Initial setup: What you need to get started

You must already have a Trip.com Supplier account. If you haven't yet signed up, you can start the process by heading to their website and sign up. A Trip.com representative will be in contact.

2. Rezdy setup: Share a negotiated rate

• Click here to load the Trip.com Group marketplace profile.
• Select Add Agent.
• Scroll to Rate, Select the Negotiated Rate for this agent. Click here to learn how to create a negotiated rate.
• Select Full payment to agent within the Payment Details section.

  Note: This is a requirement by Trip.com

• Click Add Agent at the bottom of the page.
• Optional: Write a quick message and click the Send Your Rates button.

The Trip.com team will be in touch to discuss next steps and finalise the onboarding process.

Future changes to product or session structure

Once connected, it is highly recommended that you reach out to Trip.com team directly, prior to any changes to your product structure. Changing your product structure could possibly break the mapping and cause bookings to fail.

Changes include but not limited to:

• Adding/Removing/Updating ticket types (e.g. Adult, Child, Infant, etc).
• Adding/Removing/Updating tour options (e.g. 9AM departure, 2PM departure, etc).
• Updating availability type between Freesale & Limited availability.
• Adding/Removing/Updating booking conditions (e.g. min/max book ahead, min/max quantity etc).
• Changing required booking info fields (e.g. participant details, requirements, weights etc).