TripAdvisor Review Express is a free, powerful email-based review collection platform that makes it easy for tour operators to invite recent guests to submit valuable reviews on TripAdvisor.
After you opt-in, and had enabled the TripAdvisor follow-up in Rezdy for your products, customers who booked the products through Rezdy will receive a review request e-mail from Review Express after the tour ends.
Initial Setup of Review Express
Step 1: Within your TripAdvisor account.
You first need to setup your Review Express campaign, below is a link to the TA guide.
Step 2: Within your Rezdy account.
Complete your TripAdvisor page link under Settings > Edit My Profile > TripAdvisor:
After you provide the link you will need to wait until your profile is synchronized with TripAdvisor. This can take between 3-5 days.
Enabling Your Products
Once your profile is synchronized and recognized as opted-in on ReviewExpress, you can then enable your Products to send a TA ReviewExpress.
Within a Product's setup page:
- click Messages
- click Followups
- Tick the Send a follow-up TripAdvisor ReviewExpress box
- lastly click Save product