Available: Premium plan and up
What is it and how does it work?
- TripAdvisor Review Express is a free, powerful email-based review collection platform that makes it easy for tour operators to invite recent guests to submit valuable reviews on TripAdvisor.
- After you opt-in, and had enabled the TripAdvisor follow-up in Rezdy for your products, customers who booked the products through Rezdy will receive a review request e-mail from Review Express after the tour ends.
Initial Enabling of Review Express
1. Setup your Review Express campaign first, guide here.
1. Fill up your TripAdvisor page link under Settings -> Edit My Profile -> TripAdvisor:
After you provide the link you will need to wait until your profile is synchronized with TripAdvisor. This can between 3-5 days
Enabling it for your products
Once your profile is synchronized and recognized as opted-in on Review Express, you can update your follow-up settings for your products.
1. Select the product Inventory > My Products > Click Product. Navigate to Messages > Follow ups > Enable 'Send a follow-up using TripAdvisor ReviewExpress' and Save.
Q. What do I do if 3-5 days have passed and it's not enabled?
A. Contact Tripadvisor support or your account manager to see where it's at.