How To Connect to Tripadvisor Review Express

Overview

TripAdvisor Review Express is a free, powerful email-based review collection platform that makes it easy for tour operators to invite recent guests to submit valuable reviews on TripAdvisor.

Important: TripAdvisor no longer allows the ability to capture email reviews previously included in the Review Express offering. Click here to learn more

How to find your TripAdvisor URL

A typical TripAdvisor URL will look like the below example, and should include the "g123456-d123456" location ID's.

https://www.tripadvisor.com.au/Attraction_Review-g123456-d123456-Reviews-Rezdy_Booking_Software-Sydney_New_South_Wales.html

To find your TripAdvisor business URL:

• Go to tripadvisor.com
• Do a search for your business name at the top
• Click on your public TripAdvisor page

• You should find the URL at the top, within the URL bar of your browser:

Initial Setup of Review Express

Step 1: Within your TripAdvisor account.

You first need to setup your Review Express campaign, below is a link to the TA guide.

https://www.tripadvisor.com/TripAdvisorInsights/n2159/complete-review-express-guide

Step 2: Within your Rezdy account.

Enter your TripAdvisor business URL: 

• Click Settings
• Click Edit My Profile
• Scroll to the bottom of the page, TripAdvisor copy/paste your TripAdvisor URL
  • you need to copy/paste everything after "tripadvisor.com/" e.g. https://www.tripadvisor.com.au/Attraction_Review-g123456-d123456-Reviews-Rezdy_Booking_Software-Sydney_New_South_Wales.html

Note: After you provide the link you will need to wait until your profile is synchronized with TripAdvisor. This is an automated process and can take between 24-48 Hours.

Enabling Your Products

Once your profile is synchronized and opted-in on Review Express, you can then enable your Products to send a TA Review Express.

Within a Product's setup page:

1. click Messages
2. click Followups
3. Tick the Send a follow-up TripAdvisor Review Express box
4. lastly click Save product

Tip: if you have provided the correct URL and waited longer than 48 hours, and still cannot enable your products; please contact our Customer Care team by clicking here.