How to refund a payment from Rezdy

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2 comments

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    Traci Bush

    Does the refund button only work for transactions that have been settled? For pending transactions, it doesn't seem like you can cancel/refund/void.

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    Stevie

    Hi Traci,

    That is correct. Only payments that have been settled support the Refund trigger within Rezdy, this period of time varies from Gateway to Gateway. For further clarification feel free to contact support@rezdy.com or your current Payment Gateway.

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