How to refund a payment

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Stevie
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Overview 

There are two ways to refund a customer:

  1. Automatically within Rezdy: If your payment gateway supports refunds via Rezdy, a refund link will display next to the original charge within the booking. The following gateways support refunds within Rezdy:
    • RezdyPay
    • Stripe
    • Square
    • Authorize.net
    • Beanstream
    • Braintree
    • Cathay United Bank
  2. Manually within your payment processor/merchant facility: Some payment gateways will require you to do the refund directly on their platform. Once you have done this, make sure to log a refund payment type within the Rezdy order.

Important: Only Owner, Booking Administrator, and Booking Manager Users have access to refund payments within an Order.

 

How to trigger a refund within a Rezdy order

Find the booking you want to refund

  1. Scroll down to the Customer Payment section
  2. Find the transaction you want to refund
  3. Click the Refund link
  4. Enter the amount you want to refund
  5. Click Refund Now

Note: Certain payment gateways require the initial payment to be settled before you can trigger a refund in Rezdy. This period of time can take up to 24 hours.

 

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Important: If you are using RezdyPay as your payment gateway, click here to learn more about the recent changes to refunds.

 

How to log a refund payment type 

Once you have processed the refund within your merchant facility, make sure to log a refund payment type within the Rezdy order.

  • Scroll down to the Customer Payment section
  • Select Refund from the Payment type drop down box
  • Enter a Ref. number (optional)
  • Enter the amount refunded
  • Click the Save order button

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