New Release - 22 Jan 2016 - Booking Form Changes – Help Center

We're pleased to announce more updates to the Rezdy Booking Form!

Based off in-depth studies, data analytics, and your continuous feedback and ideas, we have made further improvements to the booking process to increase conversions. That means your online booking form is now easier to use for your Customers, with a more logical flow, therefore getting you more bookings.

Customers will now select their Quantities first, which will then dynamically update the Calendar with both Available and Unavailable dates as well as total price for the selected date/time.

PLEASE NOTE

If you notice any errors or issues with your booking form, please create a Support Ticket or send an email to support@rezdy.com and we will fix the issues as soon as possible

1. Select Quantities

2. Both Available and Unavailable dates are then displayed

3. Select available start times, if you have enabled to show your availability details to Customers, it will show here.

4. Customer can then Book Now

Additionally if you have enabled the Waiting List feature, and the Customer has selected a Quantity for a date with not enough availability, they can clearly see the available spots and either join the waiting list or select another date

Comments

5 comments

Matt Brown January 22, 2016 21:27

SOOOO Much better. Props to the Rezdy Dev and UI team. Love this flow a lot more and have already seen an increase in bookings by removing that extra step! Mahalo!

0

Paul Ley January 22, 2016 22:45

Great enhancement - Thank you!

0

Scott Sieck January 24, 2016 03:03

This new booking form has some serious glitches...especially for customized products. I have a support ticket in hopefully it can be remedied.

0

Frank Stein January 30, 2016 18:47 (Edited January 30, 2016 18:49)
I found some bugs as well. PLEASE test ALL widgets with the new UI. I generally love the new UI, but what doesn´t work is:
1. within the product list widget: if you leave the height on 480px, after you clicked on "book now" the calendar shows up, but the Book me button isn´t visible! That´s a show stopper bug. Workaround: I´ve set the height to 100%, and that seems to be working
2. after clicking on "Book now", the widget returns to the product list instead of the next booking step. Another show stopper bug.
Don´t know if that happens to other customers as well and I would urgently ask Rezdy to investigate in the described behavior. If I use the product calendar widget, the described behavior doesn´t occur, so there seems to be a dependency to the widget used
0

Clive Britten May 08, 2016 06:25

All Rezdy upgrades require thorough checking by us subscribers as Rezdy does not do any User Testing before releasing its upgrades - as advised to me by their helpful Help Desk team. Having just discovered a change that has damaged my business for about 4 months - and with documentation and acknowledgement from Rezdy that proves my issue was working properly but then was somehow changed and now doesn't work - it's time Rezdy caught up to IT industry standards and implemented User Testing and Quality Control standards that at least match industry standard. Unfortunately one cannot take your eye off Rezdy to actually run your business - you need to keep an eye on changes that can impact you. This is not just unfortunate but potentially a basis for damages should it occur. It also damages what is an otherwise very usual tool.

0