- Selling your tours & activities in the Marketplace
- Private vs Preferred Rates
- Automated vs. Manual Payments
- Booking tours & activities in the Marketplace
- Selling Tours and Activities Online
- Exploring Tours and Activities
- Business Profile
Where are my products in the Marketplace?
Once you have pushed your products to the Marketplace. You can search your business name to list your products in the Marketplace. You can also see the Private Rates and Preferred Rates via the My Rates section.
How do I update my products listed in the Marketplace?
Open Marketplace > My Rates to update products listed in the Private Rates tab.
Can I update my Preferred Rate once I have sent to an agent?
Yes. If you want to update the original terms for a specific agent. Go to their Profile > Rates tab and look for the "Send Your Rates" button.
You can update;
- Their permissions
- Payment Method; and
- Change their Rates*
NB: *You may have shared your Preferred Rates with other agents/companies. If you need to make updates for a particular agent/company then you should create a new rate.
What happens when I update my rates for an agent?
The agent will receive a notification with a link to your profile. They will see any changes made from the previous private rate to the new preferred rate.
How can I track my Marketplace sales?
Open Reports > Sales - Orders. Filter by Marketplace and by Rates.
To see sales for Automated Payments; Open Reports > Automated Payments.
Your Private Rates are available to all agents within the Marketplace. Private Rate bookings are subject to Automated Payment only. Your Private Rates get replaced for agents that receive your Preferred Rates.
A Preferred Rate is an offer sent by you to an agent or another supplier. Preferred Rates include a list of products, commission rates, terms and payment methods. The commission rates or net rates sent should be more attractive. Preferred Rate payments are either Manual or Automated.
How do I send a Preferred Rate?
Click the "Send My Preferred Rate" in the company profile;
- By linking to a company's profile requesting your Preferred Rate via email;
- By searching and opening a company profile
If the agent is not on Rezdy you invite them to join free with your Private Rates first.
Can I request a Preferred Rate from another Supplier?
Yes. This allows you to cross sell each others tours or activities.
How do I know whether an agent/company has received my Preferred Rate?
You can email the agent if you wish to follow up. Otherwise, the agent gets notified by email once you send them your Preferred Rate. The email links to your profile's Preferred Rates tab. The agent will see your products and company profile marked with Preferred Rate.
What happens to my Private Rate when I send an agent my Preferred Rate?
The agent/company no longer has access to your Private Rate. The Rates table will indicate any changes to your commission rates when changing from Private to Preferred.
Do I need to do anything once I have sent a Preferred Rate?
No. You can follow up by emailing the agent or supplier if you wish.
What should I do when an agent requests my Preferred Rate?
Assuming you are happy to do so. Open their profile link in the email notifying you of the request. Once you’re in their profile, click "Send My Preferred Rates" and follow the prompts.
Otherwise, if you're not you can dismiss the request. This will notify the agent/company.
Why has the agent switched Automated Payment?
This may occur for Preferred Rates only and when you have set Manual Payment. The main reason would be that Automated Payments are more convenient and guaranteed. There is no need for invoicing or other barriers doing business such as, time and trust.
How do I switch from Manual Payment to Automated Payment?
Open their profile link from the email and go to the rates tab. You can switch to Automated Payments using the drop menu located in the rates table header.
Automated Payment allows any agent to book any product and get guaranteed payment. There is no need for invoicing or chasing commission payments. Withdraw direct to your bank account from the Automated Payments area. You get paid instantly direct to your Stripe Account.
You need a bank account. Your currency must be in Australian dollars (AUD) or United States dollars (USD).
We are working hard to introduce more currencies. Click here to request the support for another currency.
How do I get paid?
First set up your Stripe account in Marketplace Settings. Once verified any bookings made by agents will get paid instantly.
If you are reselling tours, you will need to set up your bank details with our agent payment partner. Commissions are usually paid 7 days after fulfilment.
Why do I need a Stripe Account?
We find Stripe to have the most robust platform to handle the high volume of payments going through the Rezdy Marketplace. Their prices are reasonable and Rezdy doesn't earn a cent for the merchant fee you pay to Stripe. Additionally as we are constantly increasing the gross volume of transactions, we might be in a strong position at some point to negotiate a preferred fee for Rezdy Customers.
What are the Stripe fees?
Stripe charges 1.75% + 30¢ for domestic cards and 2.9% + 30¢ for American Express or international cards.
Automated Payment guaranteed?
Yes, Rezdy guarantees payment using the Automated Payments method for all fulfilled orders.
When can I withdraw funds?
You can withdraw anytime from your Stripe account or as specified by them.
If you are reselling (acting as an agent), commission payments are usually available for withdrawal within 7 days of the fulfillment date.
What are the agent fees?
- Rezdy service fee of 5% is deducted from the commission rate you set for the agent.
- Bank transfer fee of approx $3.00 is charged by our agent payment provider each time funds are withdrawn.
Specified by you, the supplier, when offering you their Preferred Rate. Payments managed outside of Rezdy, such as, invoicing, bank transfers or cheques.
Manual Payment Guarantee?
Not by Rezdy. This will depend on what you agree to with the agent/company in question.
What are the fees for manual payment?
Fees are subject to whatever payment method opt for. There is no added fee for payments made by Viator directly.
I'm a supplier, why would I book products from the Marketplace?
You can also be the agent or resell tours and activities apart from your own.
How do I book a tour or activity?
Go to the Marketplace products area and click the BOOK NOW or BUY NOW button. This will open the booking form with 3 - 4 steps with the last screen being payment.
How are orders confirmed?
We provide instant confirmation. An email goes to your customer (requires their email). The email will contain your business, contact and order details. You can also print the order confirmation for the customer.
How can I see what I have booked?
All bookings made in the Marketplace are accessible in your reporting. Reports show orders in real time and traced back to the first booking you ever made.
How does the supplier know that I have just made a booking?
Suppliers get notified of your booking via their Marketplace account. They will also have access to your bookings via their reporting.
Can I make bookings over the phone?
Yes. Suppliers can make the booking on your behalf and attribute the commission to you. Please ensure that supplier has you bookmarked with an AGENT CODE first. This will allow them to access your AGENT CODE when you phone in the booking.
Can I sell Marketplace tours and activities on my website?
Yes. Please check the Website Integration menu for a suite of integration options. Some of the more powerful integration options need a product category. We recommend that you get the help of your webmaster if you need to get tricky.
Do I need a website to sell online?
No. You can use your Rezdy alias (alias.rezdy.com) to sell online.
How can I tell what’s available?
We have provided you with a date picker that shows availability for tomorrow's date by default. We show products with availability for the next 3 days from the date set. These results will vary based on other criteria set such as, quantities and destination.
What is the Customer View mode?
The Customer View mode allows you to search, filter and book tours in front of your customer. All administrative noise and sensitive information such as your commission rates are not shown.
Can I use Admin View mode in front of the customer?
Yes, though only while searching and filtering. Do not hover the MANUAL or AUTOMATED payment tokens that show your commission rate. Switch to Customer View mode when booking for hidden commission rates in the payment step.
What’s the [loveheart] Like for?
The Like button is a simple method to group and filter your favourite products.
What’s the Add to Category for?
Allows you to create a more granular categorization or grouping of products. You can choose to add to existing categories or add to a new category title of your choice. You can also deselect products from categories using the same flow.
What’s the difference between Private and Public Category?
- Private categories are those that you want as part of your Marketplace filtering.
- Public categories allow you to integrate the products on your website.
Why do I need a profile?
So that agents (or suppliers wishing to resell) can find more about you and be inclined to request your Preferred Rates. Provide as much information about your company as possible. Profiles with the most activity and/or bookings will take precedence in the search results.
What is the bookmark function for?
Bookmarking allows you to search, filter and identify companies in your reporting. Each bookmark needs to be an identifiable unique code of your choosing.
Why do I see a Preferred Rates tab for some profiles and not others?
If you get sent a Preferred Rate by the supplier in question then this tab will appear. See “Private Rate vs Preferred Rate” section for more.
Please refer to the Marketplace Agreement for a complete view of our terms. If you plan on reselling tours then you'll also need to agree to the Vendor Agreement.
What are the varying cancellation policies?
You have the following cancellation policy options;
- Last Minute: can be cancelled at any time before the Tour & Activity starts, up to and including the final minute.
- Flexible: Allow cancellations with full refund up to 1 day before the tour date
- Moderate: allow cancellations with full refund up to 7 days before the tour date
- Strict: allow cancellations with full refund up to 30 days before the tour date
- None: No cancellations, no refunds.
Be sure to choose carefully. For example, if you often need to cancel due to the bad weather, Flexible (1 Day) cancellations policy is best choice.
How can I cancel an order placed in the Marketplace?
Go to > Orders and filter by Marketplace. Open the order in question and scroll down to the payments section where can cancel and refund the customer.
What happens to the agent commission if a customer cancels?
Commission is no longer applicable for cancellations made within the policy time frame. All commissions and fees will be refunded when using Automated payments.
Otherwise any cancellations made outside of the policy timeframe remain charged to the customer with agent commissions in tact.