How To Send a Confirmation Email to a Customer

Overview

A booking confirmation email is automatically sent for all online orders. However for orders made internally, emails need to be sent manually.

How to send a confirmation email to a customer

Within an order:

• Click Email.
• Select send now for the Order Details email.

Note: If the 'send now' option is missing from the email drop down, this means the main customer contact does not have an email address.

Tip: Clicking the customise button will allow you to customise the confirmation email before you send.