What Is an Order Status?

Overview

An order status is an easy, visual indication to alert you to bookings that require action. All statuses can be set manually when creating internal orders, and some statuses are set automatically when created online. They also impact your online availability, calendar and manifest in different ways.

Tip: Click here to learn how to change the status of an order.

New

This is an open status that can be set manually and used for internal purposes.

Note: This status does not affect your online availability e.g. if you have 10 available seats, and an order is created for 5 seats, your online availability will still be 10.

On Hold

When using the Waiting List feature, all bookings will be created as On Hold automatically and added to an internal waiting list for you to manage.

Note: This status does not affect your online availability e.g. if you have 10 available seats, and an order is created for 5 seats, your online availability will still be 10.

Pending supplier

If you have set Confirm bookings to manual or Start manual/Start automatic options within the scheduling tab of your products, then all orders will be created as Pending Supplier automatically. The order status your guests receive within email notifications will simply say Pending.

Note: This status affects your online availability e.g. if you have 10 available seats, and an order is created for 5 seats, your online availability will be 5.

Pending customer

This status can be used for internal use, and manually changed within an existing order. The order status your guests receive within email notifications will simply say Pending.

Note: This status affects your online availability e.g. if you have 10 available seats, and an order is created for 5 seats, your online availability will be 5.

If you are using Flywire as your payment gateway, and your guests choose Bank Transfer as their payment method upon checkout, then their booking will drop into Rezdy as Pending customer.

Confirmed

If you have set Confirm bookings to Automatic within the scheduling tab of your products, then all online orders will be created as Confirmed automatically.

Note: This status affects your online availability e.g. if you have 10 available seats, and an order is created for 5 seats, your online availability will be 5.

Cancelled

This status can only be set manually by you or your staff when a customer requests a cancellation.

Note: This status will release the reserved seats/quantities, and put the availability back online.

Abandoned cart

If you are using a payment gateway that redirects your guest to complete their purchase within the payment gateway portal e.g. PayPal, and the guest does not complete their purchase; then their order will be created within Rezdy as Abandoned cart.

Inside these orders, at the bottom within the Recent Actions section, you will find the details of what the guest was trying to book. You'll find their contact details within the order, allowing you to reach out to the guest to offer further assistance to complete their order.

Tip: You can also enable specific users to receive an email whenever a guest does not complete their purchase after being redirected. This can be found within the user profile page.

• This status does not affect your online availability e.g. if you have 10 available seats, and an order is created for 5 seats, your online availability will be 10.
• This status is not available on the legacy Starter plan.