How To Track Email Delivery in Rezdy

Overview

The email logs page will contain all emails sent from your Rezdy account. The following statuses can be found here:

• Delivered - the email has been successfully delivered to the recipient email address.
• Opened - the email has been opened by the recipient.
• Clicked - a link within the email has been clicked by the recipient.
• Dropped - an email can be dropped for several reasons, keep scrolling to learn more.
• Bounced - an email can bounce for several reasons, keep scrolling to learn more.

Improve email deliverability

If your customers inform you that your emails are falling in to spam/junk folders, or completely blocked (due to DMARC policies), you can set a Rezdy owned domain as your 'From' email address. This will ensure your emails are being delivered to your customers' inbox.

Click here to learn more

How to view the status of a bounced or dropped email

• Click Settings.
• Select Emails.
• Click Email Logs at the top.
• Find the email and click on a status e.g. Bounced, to view the delivery message.

Note: You must be an Owner user to access the Settings > Email Logs page.