How does it work?
- An automated email sent to following up with a customer after their trip.
- You can setup a review request, recommendation request (your own product or a partner supplier) a coupon and tripadvisor review express (dedicated guide here).
Customise Individual Product
Inside the product from Inventory > My Products > Select Product > Messages > Follow Up.
Here you can turn up to 3 follow ups emails (review request, recommendation and coupon) tick to turn it on.
Click customise each by setting the hours/days it will be sent after the start of the tour and then a custom follow up message.
Inside the product from Settings > Emails > Email templates (Access for Booking manager and up) > click the email template.
Click Configure Products.
You will now see all your products in a list and settings displayed if they are enabled. Here you can adjust all your product's reminder 1st email settings, save when done.
Q. Can I remove the heading in the top right of the email?
A. Unfortunately this is not possibly currently, we have received request for this though and the product team is aware. Keep an eye out on our future release for emails.