Cross-Site Tracking Prevention on iOS/Mac OS

Why am I here?

Rezdy provides an online reservation system to Tour & Activity providers all over the world. Our booking widgets are provided to our customers who then embed them on their own websites in what is called an iframe.

What's stopping me from completing my booking?

Apple's most recent releases for iOS and iPadOS (v14), and Safari 14 on macOS have introduced new privacy features, including a more aggressive approach to preventing cross-site tracking.

How to disable cross-site tracking prevention for iPhone & iPad

On your iOS device:

• Go to Settings Safari.
• Then below Privacy & Security.
• Disable the option Prevent Cross-Site Tracking.

How to disable cross-site tracking prevention for Mac Operating Systems

In the Safari app on your Mac:

• Choose Safari Preferences.
• Then click Privacy.
• Uncheck the Prevent cross-site tracking option.

Frequently Asked Questions

What's the concern with Rezdy, and why are the booking widgets being blocked?

• Rezdy uses tracking cookies to persist guest data entered into our booking form to assist with an effective and seamless booking experience. These are being impacted by the cross-site tracking prevention concern at present.

What is Rezdy doing about this?

• We are already investigating how we can rectify this concern for our booking widgets embedded into customer websites, but in the meantime, we want to give guests the opportunity to complete their booking with a safe workaround, which was in line with the manner in which bookings were taken before Apple's latest release.

Should cross-site tracking prevention be re-enabled?

• Once a booking has been completed, it is recommended that the cross-site tracking prevention be re-enabled.