Automated vs. Manual payments agent bookings

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  • Avatar
    Paul Middleton

    I'm getting the error "The selling price is too low to cover agent commision.".

    My "payments" field is:

    "payments": [ {
            "type": "CREDITCARD",
            "amount": "100",
            "currency": "AUD",
            "date": "2017-12-04T23:50:00Z",
            "label": "Payment processed by agent"
          } ]

    This is for a single ticket costing $100.

    Can you please clarify:

    1. Is it possible for the Agent to take the full payment manually from the customer, then reimburse the supplier?
    2. What value should appear in payments: amount field if this is possible?

    Thanks.

     

     

  • Avatar
    Dusan Zahoransky

    Hi Paul,

    it is based on an agreement with a supplier what payment type will be used for the bookings of their products, please check the articles in the agents section for details https://support.rezdy.com/hc/en-us/categories/200238194-For-Agents 

    Via API, check the field product.agentPaymentType to see what option is available for a certain product.

    Based on the error, it looks like you were trying to book an automated payment product with manual payments data in your request, moreover you have entered a custom price for the booking items and set it too low (see https://support.rezdy.com/hc/en-us/articles/226514788-Booking-quote-commission-calculation-and-agent-discounts-explained). 

    If you still have an issue with the booking service, please send me the request details to api-support@rezdy.com

    Cheers,

    Dusan

     

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