How to configure your email templates

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    Hi All, keep the comments and feedback rolling in! in the short time (April) since the new emails were released, we've made two major adjustments purely based on your feedback and help. More to come!

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    Joss Milner

    Agree with everything above we and are customers are struggling with the 'new' email design. When a person books something the number one thing they need to know is what did they book and when is it. When we get a booking the number one thing we need too know is what has been booked and when is it. The dollars are nice to know but of secondary importance.

    Our customers are sending a lot of money booking one of our escape rooms and the last thing we really want to shave straight back at them is how much they paid. The very subtle booking information right at the top is being missed by our customers. A large % of our customers book on their phones and then have to page down and down to see when their booking is... it makes no sense at all. Please redesign the emails templates to put the booking info at the top or explain to all of us what benefit we or our customers gain by putting the dollars first? Perhaps all of us here are missing soemnthing 


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    Matthew Winter


    Can you please add a check box to make the Automatic Booking Confirmations Manual not Automatic if we so choose.

    We have a product where an Automatic Booking Confirmation is stuffing us and our customers up bigtime in terms of creating confusion etc.  Product is only 2% of our sales but we seem to only have the options of either doing these sales manually when our entire system and staff is now based on rezdy, or the customer receiving an email that results in confusion and frustration both sides.

    Thanks for a simply awesome booking system - and the opportunity for minor changes being acted on, so very appreciated.


    Travel well




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    Conor O'Boyle

    Hi team,


    Can we please add the pickup location to the agent order confirmation? Currently it only shows the pickup time.




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    Conor O'Boyle

    Hi team,

    Please add pickup location to the "Agent Order Notification". All other details are included but not this. It would be great so we don't have to send two separate confirmations to the agent (i.e the customer one & agent one).



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    Steph Jones

    Hey Team 


    as my colleague Conor already requested would it be really helpful for us to have the pickup location added onto the agent notification. Even though we understand that the agent notification doesn't contain the full details the pickup location is an essential detail for us. 

    Most of our confirmation go out to our inbound agent who want to see the nett rate as well as pickup time and pickup location. Change of pickup location is one of our most regular request from agents and if we send the customer confirmation they get confused because it shows the retail rate. 

    I hope this clarifies why we need the pickup location in the agent notification. 


    Best wishes



    Nomad Safaris

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    Scott Dewar

    A few things, in order of (at least my perceived level of) importance:

    (this is all solved by having product specific emails, rather than generic as it is now. For each business that offers different types of products: private tours, public tours, day, multi day, hire, charter, etc. the information displayed in each email - right down to the introduction would be different). Some real problems as we see them:

    1. Booking Status - We now use this and in general it works great. For public tours, we have pending_supplier (waiting on minimum numbers) and confirmed and for private tours, we have pending_customer (waiting for deposit) and confirmed. Currently, we have an explanation of what these statuses mean at the top of the confirmation email. The problem comes as we set up products that fit outside public and private tours (gift cards, merch, credit card payments for private tours, etc). These don't really have a "status" or it isn't all that important. So we either have to display a confusing bunch of information about tours and status for charters, merchandise and gift cards or not show it at all (which isn't an option for our private tours). 

    2. The section in each product: "Add information to confirmation emails" doesn't allow you to use any of the shortcodes. So the information in here can only be static. 

    As I said. I think there need to be the ability to create custom emails per product is KING. There is just such a big difference between the different product types and the information that needs to be displayed and the wording used. 

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    Scott Dewar

    Any news on this? Should we add it as its own feature request? 

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    Jen Palter
    We are using your email templates to send emails that do NOT match the title you have given the emails. 
    Now we are noticing that your title is showing up in the upper right part of the email. This doesn't work for us because the title does not match the content. 
    Can we:
    1. Change the name of the email templates?
    2. Prevent the title from showing up in the email?
    Thank you!



    Dear Teresa Costa,

    I hope this email finds you well! It may be hard to believe but you are nearing the one year anniversary of your culinary tour with Access Trips. We hope that you are still enjoying the delectable memories of your trip!

    If you are ready for your next culinary adventure, we would be honored if you chose to travel with us again. We currently offer micro-group tours that give you unparalleled insider access to the local culture in eight exotic countries. Please visit our website,, or email me at for more information on all of our exciting destinations.

    As a reminder, you will receive 5% off your next tour - just use promo code 1YEAR!

    I look forward to helping you plan your next unforgettable vacation!



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    Jen Palter

    That would be great!

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    Reservations Team

    We deal with a lot of internal agent bookings. Can we please have the capacity to customise the agent emails?  Also it always addresses these emails to the agent that set up the account often this is not the person making the booking and is inappropriate, however we have no capacity to change this.

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