Groupon/Rezdy FAQ

I want to connect to Groupon 

I want to connect to Groupon. What do I need to do?

• Are you an existing Groupon merchant? You need to contact your Groupon account manager. If you do not have contact details, please contact Group Customer Support for assistance.
• Are you new to Groupon? You need to register as a new merchant on this link.
• Once you have completed your commercial agreement with Groupon, you need to share the negotiated rates. Please see this article on the next steps.
• You need to undergo an onboarding process for each deal with Groupon. Groupon works with you to assist with this process. 

I have questions about prices, value prices, and more.

The crossed-out price on my Groupon listing. Where does Groupon pull this from?

• On the Groupon deals page = Groupon
• 'Value price' found on the Groupon calendar page = 'Advertised price' found on the Details tab of your Rezdy product.

My Groupon contract lists a different 'Value Price' for each price option, but in Rezdy, I can only enter one 'advertised price' per product. What should I do?

• Pick the highest 'Value Price' found in your Groupon contract and enter this as the 'advertised price' in your Rezdy product (Details tab).

The crossed-out price in the Groupon calendar has disappeared. Why did this happen?

• Rezdy must return a 'Value Price' to Groupon.
• If the 'advertised price' is lower than the highest price found in the Rezdy 'Calendar Schedule' or there is no 'advertised price' loaded in your Rezdy Product, Rezdy must find another way to provide a 'Value Price' that is equal to or greater than the Rezdy 'Calendar Schedule' price.
• When this occurs, Rezdy finds the highest price found in your Rezdy 'Calendar Schedule' and provides this as the 'Value Price' of your product to Groupon.
• When Groupon detects that the 'Value price' is equal to the Sell price (Rezdy 'Calendar Schedule'), Groupon removes the 'crossed-out' price from the Groupon Calendar.

Why is the Green price displayed on the Groupon calendar very low? 

• Groupon displays the lowest price for the day as the 'from price'. If the lowest price is a child's, the child's price displays here. The price is corrected to the actual price when the traveller selects the date, time, quantity, and price option label

What information is synced between my Rezdy account and my Groupon account?

How often is the price and availability of information in Rezdy updated to Groupon?

• Once every hour.

I have 365 days of price and availability in Rezdy, but only 2 months appear on Groupon. How can I sell more Groupon dates?

• Groupon consumes a rolling 60 days of price & availability from Rezdy with this earlier release of integration. Should Groupon consume more days in the near future, the change is automatic; the operator requires no action.

I have changed my product setting in my Rezdy account. Do I need to notify Groupon?

• Content like Description, images, terms, and conditions needs to be updated directly with Groupon. Please contact Groupon for assistance.
• Others like price option labels, product name & booking conditions like min quantity, min book notice are automatically synced every hour. 

What product types are supported on this integration?

• All except Shuttle/Transfers, Gift Cards & Merchandise, when a product type is not supported, all data associated with the product code is blocked to Groupon

I want to make changes to my listing on Groupon.

I already have a live connection between my Rezdy account and Groupon listing, and I want to add more products to sell. What do I need to do?

• You need to contact your Groupon account manager or contact Groupon support for assistance

What types of extra features can I use in this integration?

I want to set up product extras with Groupon. How do I do this?

• Currently, extras are not supported with this integration

I want to arrange a hotel pickup through Groupon. How do I do this?

• Currently, hotel pick-ups are not supported with this integration

I want to set up a system to collect more information from travellers for each Groupon booking. How do I do this?

• Currently, custom booking questions at the order level are supported with this integration. Please enable this in your Rezdy account under Inventory > Products > Booking Info. Text, Checkbox & List style questions are supported

I want to know more about what to do with Groupon bookings.

Does the traveller need to contact me to book a date for their Groupon Voucher?

• Travellers are required to book their date & time at the time of their booking. This means you are provided with the date & time they intend to travel upfront. All travellers need to do is turn up at your venue on the date & time they have booked to attend the service.

How do I redeem Groupon bookings?

• Groupon automatically redeems a Rezdy booking on the travel date provided with each booking. The operator requires no further action.

How do I check travellers into Rezdy?

• If you require a QR code to scan & check travellers in, Rezdy provides Groupon with the QR code generated with each order. If the QR code is not enabled for your Rezdy product, the Rezdy order number is included in the QR code for each booking confirmation sent to Groupon.
• If QR code is enabled per participant for your Rezdy product, then a QR code is generated/applied per participant in the booking confirmation to Groupon.
• Travellers have their QR codes in their booking in the Groupon mobile app or a printed voucher.
• You can check in travellers using the Rezdy mobile app scanner if the QR code is Rezdy-generated or your own scanner if you have uploaded your own set of QR codes into the Rezdy product.

How do I receive payment for the booking after travel has been completed?

• As Groupon auto-redeems a booking on the travel date provided with the confirmed booking, from this date. Your payment terms with Groupon start, and Groupon automatically pays operators according to the terms in your Groupon contract.

I need to provide the traveller with instructions on where to meet for the tour and where I can set this up.

• Currently, pick up is not supported by this integration. However, some information can be updated directly with Groupon. Please contact Groupon for assistance

The traveller did not turn up for their tour. What do I do?

• As your Groupon booking is automatically redeemed on the date of your confirmed booking, there is no further action required by you. You are paid for the booking.

I need to cancel the booking. What do I do?

• You can initiate a cancellation of any non-redeemed bookings from your Rezdy account. Change the booking status in Rezdy to 'cancelled' and click Save. This action updates the booking status in Groupon.